topic Re: Can't make any phone calls in Get Support

Can't make any phone calls

ctaljeh — Thu, 30 Mar 2023 18:27:23 GMT

Hello,

My account is active but i am unable to make any calls. i tried restarting my phone and resetting network settings, i even put my SIM in a different phone but no luck. Has anyone encountered this problem? How do i get this resolved?

Thx

Re: Can't make any phone calls

softech — Thu, 30 Mar 2023 18:15:15 GMT

@ctaljeh

There has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't make any phone calls

iamcdn — Thu, 30 Mar 2023 18:35:43 GMT

Are you dialing 1 + area code + 7 digit number or just area code + 7 digit number?

My problem just started yesterday and I just figured out why. I have to dial 1 before the area code. I don't know why that is now cause if I don't do it won't make the call anymore

Re: Can't make any phone calls

hTideGnow — Thu, 30 Mar 2023 18:38:11 GMT

HI @iamcdn I think after VoLTE, everyone needs to dial 1 in front of the 10 digits

Re: Can't make any phone calls

computergeek541 — Thu, 30 Mar 2023 18:39:53 GMT

@hTideGnow wrote:
HI @iamcdn I think after VoLTE, everyone needs to dial 1 in front of the 10 digits

This isn't the case.

Re: Can't make any phone calls

iamcdn — Thu, 30 Mar 2023 18:40:07 GMT

When did that start? Up until yesterday I didn't have to dial 1

Re: Can't make any phone calls

ctaljeh — Thu, 30 Mar 2023 18:41:41 GMT

Hey,

Thank you for the recommendation. I tried adding 1 before the area code but still no luck.

My problem started yesterday and it was only restricted to 1-800 numbers, but later in the afternoon i was unable to make and receive any calls at all. I restarted my phone and was able to receive local calls, until this morning when everything stopped and nothing would work to fix it.

Re: Can't make any phone calls

iamcdn — Thu, 30 Mar 2023 18:43:25 GMT

Ok, try turning off phone, pull out sim card, wait 5 mins, put back in, turn on phone and try to make a call

Re: Can't make any phone calls

ctaljeh — Thu, 30 Mar 2023 18:43:29 GMT

Hello,

Tried your suggestion and turned my phone off for 5 minutes, unfortunately the problem persists.

I submitted a ticket to support, hopefully they fix the issue soon. Thx

Re: Can't make any phone calls

ctaljeh — Thu, 30 Mar 2023 18:46:36 GMT

@iamcdn

Tried all these with no success

Re: Can't make any phone calls

ctaljeh — Thu, 30 Mar 2023 20:53:40 GMT

Update:

Support got back to me and fixed the problem from their side.

Thank you everyone for your supportive replies. I really appreciate it.