topic Re: Issues calling and receiving calls in Get Support

Issues calling and receiving calls

issakeita32 — Thu, 30 Mar 2023 18:51:34 GMT

im having issues to call and receive for almost 2 days but I’m receiving messages

Re: Issues calling and receiving calls

maximum_gato — Thu, 30 Mar 2023 09:55:47 GMT

Do you have a VoLTE capable phone? Is it quite new? Public mobile is implementing their roll out of VoLTE to customers in batches. Try rebooting your phone and then dial on your phone's dial *#*#4636#*#* or *#*#INFO#*#* to see the IMS info and check if VoLTE is enabled or if you are able to enable it.

Re: Issues calling and receiving calls

Dunkman — Thu, 30 Mar 2023 14:07:55 GMT

@issakeita32

Several customers having the same issue the last several days. Likely related to VoLTE roll out. If rebooting your phone does not work, you could also try network reset of phone (this will erase wifi settings, etc)

Otherwise you will need to submit ticket for customer service agent:

https://www.publicmobile.ca/en/on/chatbot

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).