611

lairddoug1 — Thu, 30 Mar 2023 12:17:02 GMT

Why can't I call 611 to put in a new card? It hangs up right away. I've also tried to reset password on my public

Re: 611

softech — Thu, 30 Mar 2023 12:19:53 GMT

there is an ongoing issue with *611

Try to call 1.855.4PUBLIC from another phone and see if it works

For My Account reset , you manage to reset it?

If you cannot self reset the password, open ticket with PM Support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there