topic Re: My phone doesn't work, i've had call forwarding working since 3 years+ in Get Support

My phone doesn't work, i've had call forwarding working since 3 years+

chinmay — Thu, 30 Mar 2023 05:15:28 GMT

Hello,

I've had call forwarding setup from public mobile to another carrier for 4+ years, for some reason it seems to not be working. Can someone help look into the account and see what's going on?

Re: My phone doesn't work, i've had call forwarding working since 3 years+

mimmo — Thu, 30 Mar 2023 03:53:07 GMT

This is a public forum only. No one here can look into your account.

Have you checked if your account status is active maybe an auto payment failed?

Re: My phone doesn't work, i've had call forwarding working since 3 years+

chinmay — Thu, 30 Mar 2023 03:55:15 GMT

Ya i created a ticket lets see..

Re: My phone doesn't work, i've had call forwarding working since 3 years+

dust2dust — Thu, 30 Mar 2023 04:07:32 GMT

Do you use the all forward option or conditional options? There seems to be a problem with conditionals the last little while. Perhaps related to volte stuff. But all forwarding should still work.

Re: My phone doesn't work, i've had call forwarding working since 3 years+

maximum_gato — Thu, 30 Mar 2023 11:09:55 GMT

@chinmay

Read this post by @Nezgar ....

https://productioncommunity.publicmobile.ca/t5/Get-Support/RE-Call-forwarding/m-p/961696/highlight/true#M665520