topic Re: Acitivation Process in Get Support

Acitivation Process

dpinto — Thu, 30 Mar 2023 00:41:22 GMT

it has been over 3 hours and I have not rec'd my SMS message so that i can switch from my old sim card to the new Public one

Is there a problem?

Re: Acitivation Process

softech — Wed, 29 Mar 2023 23:32:10 GMT

@dpinto it could be a problem on your old provider side. Try reboot your phone

There is a team you can call and ask them to retrigger the process, I will message you the number. Check your Community inbox

Re: Acitivation Process

BKNS27 — Thu, 30 Mar 2023 01:29:03 GMT

@dpinto

Your account with the old carrier must be active to port over. If you cancelled your service with them, you can’t port over and won’t receive the text.