topic Re: Cannot make or receive calls / cannot open ticket in Get Support

Cannot make or receive calls / cannot open ticket

Rabuf — Thu, 30 Mar 2023 00:35:10 GMT

I am on an unlimited voice plan but I cannot make or receive calls. 3 plans / phones in our family and all are failing. Text is still working. I have reset phone, powered off for 15 mins, gone into airplane mode and still cannot make calls. I have checked my account and everything looks fine ie "active". I tried to open a ticket but it won't let me log into that screen... Anyone know what I can do? I was able to use it in London Ont earlier today but I am home in Oil Springs now and we have problems... Is there a problem with the local towers? What can I try?

Thanks for any help provided!

Re: Cannot make or receive calls / cannot open ticket

hycm53 — Thu, 30 Mar 2023 00:37:56 GMT

@Rabuf Check your location coverage:

https://www.publicmobile.ca/en/on/coverage?gclid=CLuo4c39yNQCFQQvaQodeZEC0g

Re: Cannot make or receive calls / cannot open ticket

Dunkman — Thu, 30 Mar 2023 00:59:03 GMT

@Rabuf

The website is finicky. You will need to submit a ticket for CSA help. Try a different web browser, clear cache or incognito mode. Or try a different device.

If still unable to submit, you can directly private message CSA:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(supposedly takes longer for CSA to respond)

Re: Cannot make or receive calls / cannot open ticket

Rabuf — Thu, 30 Mar 2023 01:08:08 GMT

Thanks, but coverage is not an issue. I've used the service for years. I think it has something to do with Public Mobile's VoLTE implementation...

Re: Cannot make or receive calls / cannot open ticket

BKNS27 — Thu, 30 Mar 2023 01:18:37 GMT

@Rabuf

Check for any outages in your area on the outage map:

https://istheservicedowncanada.com/status/telus/map