topic Re: On line SIM card order in Get Support

On line SIM card order

RF2 — Wed, 29 Mar 2023 21:37:30 GMT

We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565. Can this be tracked to see if they were sent?

Re: On line SIM card order

LitlLdy — Wed, 29 Mar 2023 21:48:01 GMT

@RF2 wrote:
We ordered SIM cards for new activations on Mar 15 which is 10 business days ago but no sign of them yet. The order number is 336565. Can this be tracked to see if they were sent?

@RF2 , sim card orders can’t be tracked. Theyre sent through Canada Post & can take up to 3 weeks to receive them. It took over 3 weeks to receive mine.

Edit: You're posting this on a public community forum where customers just like you help each other out by answering questions. We’re happy to help when we can but we don’t work for Public Mobile.

Re: On line SIM card order

RF2 — Wed, 29 Mar 2023 21:49:15 GMT

Thanks for the reply. I used the chat feature on the public website and two agents directed me here. Not the best start for us. I’m not impressed with the agents responses.

Re: On line SIM card order

LitlLdy — Wed, 29 Mar 2023 21:55:29 GMT

@RF2 wrote:
Thanks for the reply. I used the chat feature on the public website and two agents directed me here. Not the best start for us. I’m not impressed with the agents responses.

@RF2 , sorry about that. There’s a few unprofessional/lazy CSA’s that refuse or don’t know how to do their job properly but there’s some great ones also. Unfortunately the forum is only Customers responding back & we can’t fix things like this. It’s Public Mobile’s CSA’s responsibility. Message them again in a few minutes asking for a difference CSA if they refuse to do their job.

To add to that… it won’t make the sim cards get to you faster though. Some people get them much faster but Canada Post can be slow. Sorry. I know it’s frustrating. 😕

Re: On line SIM card order

LitlLdy — Wed, 29 Mar 2023 21:58:43 GMT

@RF2 , I find ordering the sim cards from Amazon much faster! Some Telus/Koodo stores sell Public Mobile sim cards. Ask CSA’s if they will refund your money for them if you go that route.

Re: On line SIM card order

RF2 — Wed, 29 Mar 2023 22:25:49 GMT

I used the link you provided and the agent has my cards on the way and I received an apology. That definitely makes me feel better about subscribing. Thanks again for your help in providing the link.

Re: On line SIM card order

LitlLdy — Wed, 29 Mar 2023 22:37:10 GMT

@RF2 wrote:
I used the link you provided and the agent has my cards on the way and I received an apology. That definitely makes me feel better about subscribing. Thanks again for your help in providing the link.

@RF2 , that’s great! I’m happy that you didn’t give up. Thank you for letting me know.

We’re always here if you ever have questions or need help. There’s some great Customers on here with a lot more experience than myself.

Re: On line SIM card order

treefrog — Wed, 29 Mar 2023 23:16:20 GMT

@RF2

The chat feature is mainly for activations only so those agents don't always have all the information for public mobile services as they concentrate on that area only.

Public Mobile recently offered a free SIM card promotion as a result the contracted suppliers are a little overwhelmed so some sim card orders may have been delayed. Generally speaking though it seems as though the supplier for western Canada is able to ship sim cards quicker than those in Eastern Canada. But that being said the free sim card that I ordered still has not arrived yet.

Re: On line SIM card order

LitlLdy — Thu, 30 Mar 2023 01:48:50 GMT

@treefrog , now I feel dumb, when Op said used chat feature I didn’t clue in! I thought Op meant used private message so I didn’t even think of looking up the links for Simon or private message! I need to stay off here when I’m sick! 🤣