topic Re: Data reduced in Get Support

Data reduced

Cbgirl1 — Wed, 29 Mar 2023 22:11:57 GMT

Has anyone had their plan changed? I was offered more data , accepted it a few months ago but discovered today I’m bumped back to my old plan with less data on all of a sudden.

Re: Data reduced

Dunkman — Wed, 29 Mar 2023 22:32:11 GMT

@Cbgirl1

Public mobile will not normally change customer's plans. It needs to be done by customer via self service account.

This website has some "caching" issues. Try to login with a different web browser, clear cache or incognito mode. Or try to login with a different device (ie. computer)

Re: Data reduced

hairbag1 — Wed, 29 Mar 2023 22:42:45 GMT

@Cbgirl1

try this for accurate plan info and data usage...

Re: Data reduced

treefrog — Wed, 29 Mar 2023 23:08:28 GMT

@Cbgirl1

If you haven't logged into your account in a while then you're probably looking at the old information. As mentioned clear your browser and log in using privacy mode to see up-to-date info in your account.