topic Re: SIM Network unlock PIN in Get Support

SIM Network unlock PIN

toomanycats — Wed, 29 Mar 2023 18:12:09 GMT

I just transferred a phone from PC Mobile to Public Mobile. However, it is requesting I put in a network unlock PIN.

I phoned PC Mobile. They said the phone was already unlocked and gave me a code that didn't work. When it failed, they said to contact the new carrier.

Any advice?

Thanks.

Re: SIM Network unlock PIN

BKNS27 — Wed, 29 Mar 2023 18:24:38 GMT

@toomanycats

If you ported your number over to PM, it will ask you to confirm with YES you are porting over to PM with the PC SIM in your phone.

Not a network PIN…strange that it ask for a PIN.

Re: SIM Network unlock PIN

toomanycats — Wed, 29 Mar 2023 18:25:52 GMT

Yes, the number got ported over. However, after I restarted the phone it requested the network PIN.

Re: SIM Network unlock PIN

BKNS27 — Wed, 29 Mar 2023 18:27:11 GMT

@toomanycats

It sounds like the security code for your home wifi.

Re: SIM Network unlock PIN

hTideGnow — Wed, 29 Mar 2023 18:27:48 GMT

HI @toomanycats call PC Mobile for the unlock pin AGAIN. I have seen unlocked phone got locked again. Not sure why but it could happen

ask them again

Re: SIM Network unlock PIN

toomanycats — Wed, 29 Mar 2023 18:31:12 GMT

No, not wifi. It's locked to the PC Mobile network somehow even though it should be unlocked.

Re: SIM Network unlock PIN

computergeek541 — Wed, 29 Mar 2023 18:36:18 GMT

@toomanycats wrote:
No, not wifi. It's locked to the PC Mobile network somehow even though it should be unlocked.

Sorry, but this is mistaken. A phone asking for the SIM network unlock PIN positively means that the phone isn't unlocked and is locked to your previous carrier still.

Re: SIM Network unlock PIN

toomanycats — Wed, 29 Mar 2023 18:54:04 GMT

I know, but PC Mobile says the phone is definitely unlocked. I think this phone might've been purchased shortly before the CRTC change in 2017 so maybe they're wrong.

I called them again and still no help.

Re: SIM Network unlock PIN

hTideGnow — Wed, 29 Mar 2023 18:55:57 GMT

Hi @toomanycats just tell them it is now locked again for whatever reason, you can provide them a screenshot to proof, they just need to give you the code again

explain to them an unlocked phone could be been locked again

Re: SIM Network unlock PIN

softech — Wed, 29 Mar 2023 18:56:45 GMT

@toomanycats any chance it is a Samsung phone? if so , call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

Re: SIM Network unlock PIN

computergeek541 — Wed, 29 Mar 2023 18:58:40 GMT

@toomanycats wrote:
I know, but PC Mobile says the phone is definitely unlocked. I think this phone might've been purchased shortly before the CRTC change in 2017 so maybe they're wrong.
I called them again and still no help.

For phoen that have been locked at one point, including yours, the carrier would have no way to know if the device was ever locked (for most devices). Even if they gave you the unlock code, they would no way to possibly know if you ever proceeded to the unlocking steps. You're going to have to contact Bell/Virgin again. Short of that, you will have to file a complaint with CCTS. Bell is required to provide you with the unlock code.

Re: SIM Network unlock PIN

computergeek541 — Wed, 29 Mar 2023 19:01:46 GMT

@BKNS27 wrote:
@toomanycats
It sounds like the security code for your home wifi.

SIM network unlock PIN is unrelated to number porting or Wi-Fi passwords.

Re: SIM Network unlock PIN

toomanycats — Wed, 29 Mar 2023 19:05:38 GMT

I'll try Samsung support and see if they help.

Re: SIM Network unlock PIN

toomanycats — Wed, 29 Mar 2023 23:05:31 GMT

I got this sorted out -- contacted Samsung and they gave me two numbers (a master unlock code and a network unlock code) which got it sorted out. 🙂