topic Re: Service Not Working in Get Support

Service Not Working

Egillis — Wed, 29 Mar 2023 20:50:31 GMT

Text and data are not working. My account is active and I have followed troubleshooting steps.

Re: Service Not Working

softech — Wed, 29 Mar 2023 20:56:35 GMT

@Egillis what troubleshooting steps you taken?

and voice is working for bothin incoming and outgoing calls?

did you try to change the Preferred network type or Network mode to 3G and see if it helps?

did you login to My Account using Incognito mode to confirm if you have any data left?

let us know the result

Re: Service Not Working

iamcdn — Wed, 29 Mar 2023 20:56:52 GMT

We might have the same issue. Can you make calls? Where are you located?

Re: Service Not Working

iamcdn — Wed, 29 Mar 2023 21:19:13 GMT

Try restarting your phone. After a restart mine works now

Re: Service Not Working

Egillis — Wed, 29 Mar 2023 21:28:55 GMT

Hi, I've restarted, re-connected to the network, confirmed my account is active and that I have data available. I'm now unable to connect to the network at all, therefore cannot make calls.

Re: Service Not Working

Egillis — Wed, 29 Mar 2023 21:29:30 GMT

No, after re-starting I can't connect to the network at all. I'm located in Calgary.

Re: Service Not Working

LitlLdy — Wed, 29 Mar 2023 22:08:35 GMT

@Egillis wrote:
No, after re-starting I can't connect to the network at all. I'm located in Calgary.

@Egillis , have you tried resetting network settings & rebooting to see if that helps? You will need to add you WiFi & Bluetooth again after rebooting if you use them. Also, if that doesn’t help turn phone off & remove SIM card from phone for 5 minutes then put it back in & turn on phone to see if it helps.

Re: Service Not Working

Egillis — Wed, 29 Mar 2023 22:24:50 GMT

Resetting the network settings worked! Thank you!

Re: Service Not Working

LitlLdy — Wed, 29 Mar 2023 22:33:28 GMT

@Egillis wrote:
Resetting the network settings worked! Thank you!

@Egillis , yahhh I’m soo happy! Thank you for letting me know. I reboot my phone every couple of days & reset network settings once a week just to keep it fresh.

Re: Service Not Working

iamcdn — Wed, 29 Mar 2023 23:20:29 GMT

How do you reset network settings?

Re: Service Not Working

iamcdn — Thu, 30 Mar 2023 13:10:13 GMT

@LitlLdy How do you reset network settings?

EDIT: nevermind, I found it.

Re: Service Not Working

LitlLdy — Thu, 30 Mar 2023 14:28:02 GMT

@iamcdn wrote:
@LitlLdy How do you reset network settings?

EDIT: nevermind, I found it.

@iamcdn , sorry I was asleep. My phone is an iPhone so unless yours is also I wouldn’t have been able to tell you where it is.

Did it fix it for you? If not make your own post & other customers here will try to help you. If not please submit a support ticket & a CSA tech will fix it for you. You need working phone service.

Edit:

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select the topic that matches your request. Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.