topic Re: Phone does not ring... in Get Support

Phone does not ring...

Tycen — Tue, 28 Mar 2023 19:18:46 GMT

I have switched from bell to public mobile a couple months ago and ported my number over when my family members call me it goes straight to voicemail and it does not ring through.

Re: Phone does not ring...

will13am — Tue, 28 Mar 2023 14:45:16 GMT

@Tycen , it sounds like your number transfer did not complete. When you requested the number transfer, did you verify the transfer from the Bell end? Check your Bell account to see if it is still active which would be a good indicator of a failed number transfer. You will need to resubmit the number transfer in this case.

Re: Phone does not ring...

softech — Tue, 28 Mar 2023 14:46:42 GMT

@Tycen

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Phone does not ring...

Tycen — Tue, 28 Mar 2023 14:47:37 GMT

Yes This has all been done over a month ago. the port is completed.

Re: Phone does not ring...

softech — Tue, 28 Mar 2023 14:49:52 GMT

@Tycen wrote:
Yes This has all been done over a month ago. the port is completed.

@Tycen

so it wasn't port replated

is your data working? do you see your phone connected to PM network?

You could be impacted by the recent VoLTE enablement.

Try this first, power down the phone for 5 mins and power up again and test

If that still does not work, you might want to try to check if you have a VoLTE option under Connection->Mobile Data, enable it and test agian

if it still does not work, try to change the Preferred network type or Network mode to 3G only and see if incoming calls are working after

If nothing works, you might need to open ticket with PM support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone does not ring...

Milk — Tue, 28 Mar 2023 14:50:40 GMT

Check your settings - had the same problem that turned out to be my iPhone's FOCUS settings.

Re: Phone does not ring...

Tycen — Tue, 28 Mar 2023 14:52:52 GMT

Have a android not sure what FOCUS would be

Re: Phone does not ring...

Tycen — Tue, 28 Mar 2023 14:55:39 GMT

Yes it is connected to PM network and has been since Feb 4th lol rebooting then trying the mobile data option Thanks

Re: Phone does not ring...

will13am — Tue, 28 Mar 2023 15:07:18 GMT

@Tycen wrote:
Yes it is connected to PM network and has been since Feb 4th lol rebooting then trying the mobile data option Thanks

Has the calling feature ever worked? There have been hiccups with the calling feature here and there during the ongoing VoLTE rollout. You could potentially be impacted. It might be worthwhile initiating a support ticket using the chatbot link and having the account looked into.

Re: Phone does not ring...

Tycen — Wed, 29 Mar 2023 20:33:56 GMT

Still having issues submitted a ticket waitin on tech team

Re: Phone does not ring...

Tycen — Wed, 05 Apr 2023 18:03:23 GMT

still having this issue regretting every switching to public mobile. support tickets do not help