topic Re: Change account email address in Get Support

Change account email address

Duke-21 — Wed, 29 Mar 2023 19:58:22 GMT

I am trying to change "my account" email address. system asks me to log in to create a ticket. It won't let me. It keeps saying login error. Reset password, no change. Created another account with different email address.....still can not log in to submit a ticket.

Re: Change account email address

computergeek541 — Wed, 29 Mar 2023 19:59:32 GMT

@Duke-21 wrote:
I am trying to change "my account" email address. system asks me to log in to create a ticket. It won't let me. It keeps saying login error. Reset password, no change. Created another account with different email address.....still can not log in to submit a ticket.

I also haven't had much luck using Self Serve credentials to submit a ticket. Use the option to use account PIN for account verification.

Re: Change account email address

Duke-21 — Wed, 29 Mar 2023 20:08:40 GMT

where do you select that?

Re: Change account email address

softech — Wed, 29 Mar 2023 20:19:28 GMT

@Duke-21 there are 2 credentials to enter, the first one is the Community login. At the end , yiu have a choice to use My Account login or PIN, pick PIN there

Re: Change account email address

Duke-21 — Wed, 29 Mar 2023 20:22:44 GMT

It wont allow me past the community login

won't let me log into community

Re: Change account email address

softech — Wed, 29 Mar 2023 20:32:04 GMT

@Duke-21 and you entered your Community username Duke-21 with correctly password?

I think just message PM support to open ticket then

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there