topic Re: Payment not received in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-not-received/m-p/965520#M668647 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/282555">@Loverofdogs</a>&nbsp;unfortunately the pre-authorized payment could fail</P><P>&nbsp;</P><P>please login to My Account and make a manual payment to resume the service.&nbsp; Just click Reactive my plan and follow the steps</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E2-Suspended-Reactivate_Watermarked.jpg" style="width: 200px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/70755iBF8E181A384AF510/image-size/small?v=v2&amp;px=200" role="button" title="E2-Suspended-Reactivate_Watermarked.jpg" alt="E2-Suspended-Reactivate_Watermarked.jpg" /></span>&nbsp;</P> Wed, 29 Mar 2023 19:35:54 GMT softech 2023-03-29T19:35:54Z Payment not received https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-not-received/m-p/965518#M668645 <P>I have automatic payments from my credit card. Card is still valid. No changes. What is the problem?</P> Wed, 29 Mar 2023 19:34:01 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-not-received/m-p/965518#M668645 Loverofdogs 2023-03-29T19:34:01Z Re: Payment not received https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-not-received/m-p/965520#M668647 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/282555">@Loverofdogs</a>&nbsp;unfortunately the pre-authorized payment could fail</P><P>&nbsp;</P><P>please login to My Account and make a manual payment to resume the service.&nbsp; Just click Reactive my plan and follow the steps</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E2-Suspended-Reactivate_Watermarked.jpg" style="width: 200px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/70755iBF8E181A384AF510/image-size/small?v=v2&amp;px=200" role="button" title="E2-Suspended-Reactivate_Watermarked.jpg" alt="E2-Suspended-Reactivate_Watermarked.jpg" /></span>&nbsp;</P> Wed, 29 Mar 2023 19:35:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-not-received/m-p/965520#M668647 softech 2023-03-29T19:35:54Z Re: Payment not received https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-not-received/m-p/965521#M668648 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/282555">@Loverofdogs</a>&nbsp;&nbsp; It might just be a message sent out in error (PM is known for sending out incorrect SMS) and if you service is working then it would be safe to ignore.&nbsp;</P> Wed, 29 Mar 2023 19:38:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-not-received/m-p/965521#M668648 dabr 2023-03-29T19:38:49Z