topic Volte on OnePlus 9 Peo in Get Support

Volte on OnePlus 9 Peo

JoyceG — Wed, 29 Mar 2023 18:41:27 GMT

I have a OnePlus 9 Pro which supports Volte, yet it's not on the list of Volte available phones. Can it be added, and if not, why not?

Re: Volte on OnePlus 9 Peo

hTideGnow — Wed, 29 Mar 2023 18:16:39 GMT

HI @JoyceG your phone can support VoLTE, but PM is currently has it own shortlist

and your phone is not a phone sold by Telus or PM, so, it is not suprrising PM list does not have it there. But you can try it and see if it works

Re: Volte on OnePlus 9 Peo

BKNS27 — Wed, 29 Mar 2023 18:17:59 GMT

@JoyceG

Not all phone are listed. All you need to do is to enable VoLTE in your phone settings.

It is enabled when it shows LTE on your phone when WiFi is disabled.

Re: Volte on OnePlus 9 Peo

softech — Wed, 29 Mar 2023 18:19:12 GMT

@JoyceG there are just too many phones out there and PM cannot have a list with all phones there

Some already confirmed their phones not on the list but volte is working on their model on PM network. So, try it out yourself

Re: Volte on OnePlus 9 Peo

AE_Collector — Wed, 29 Mar 2023 18:30:53 GMT

I just got the text about VoLTE finally being enabled on PM! But the PM VoLTE info web page says iPhone 8 and up where as most other info out there says iPhone 6 or 6S and up. I have a 6S Plus.

Apparently this is slowly being rolled out to existing PM customers so the fact that I don’t see anything in my settings about VoLTE may not mean it won’t be available to me or others soon.

Re: Volte on OnePlus 9 Peo

fx50fh — Wed, 29 Mar 2023 18:36:41 GMT

telus has an IMEI checker for what phones are supported by their network, as for reason why is your phone not support is likely because VOLTE is a messy thing for alll carriers and they just dont do it all

Re: Volte on OnePlus 9 Peo

Kristowhy — Wed, 29 Mar 2023 18:41:50 GMT

@softech wrote:
@JoyceG there are just too many phones out there and PM cannot have a list with all phones there

Some already confirmed their phones not on the list but volte is working on their model on PM network. So, try it out yourself

@softech I agree with you 100% about there being too many phones. The problem is that there isn't any defined official messaging stating that only X listed devices are supported. Koodo, PM and Telus all have different lookup tools/FAQ docs. And as you mentioned, there are confirmations of things working on devices not on the lists. I have also personally seen devices enabled on VoLTE for a short while and then lose IMS registration.

At the moment, it feels to me that IMEI and model # whitelisting is being utilized. Until something concrete is made available this forum is going to be filled with compatibility posts. I wonder if a CCTS complaint is possible if Telus/PM denies a user VoLTE access when their device is in fact compatible. 🤔

https://www.koodomobile.com/en/help/volte-koodo-prepaid

https://www.telus.com/en/support/article/how-to-use-volte

https://publicmobile.ca/en/on/get-help/articles/volte

Re: Volte on OnePlus 9 Peo

softech — Wed, 29 Mar 2023 18:43:47 GMT

@Kristowhy fyi, we just tested Telus IMEI check, it is not 100% reliable, too. Same, phones showing incompatible ended up able to use VoLTE there. I think all Telus IMEI check there is to confirm if the phone is a Canadian model, if it is not, it will say NO right a way

PM just rolled out VoLTE for a month. I would expect they will open up the whitelist. Afterall, they need that if they are killing the 3G network.

Re: Volte on OnePlus 9 Peo

Kristowhy — Wed, 29 Mar 2023 18:53:39 GMT

@softech I hope you are right about things opening up. The realist side of me doesn't feel that optimistic, however. Carriers would rather sell you a new/CPO device while minimizing their support costs/resources. Yes 3G/HSPA is going away but it's not sunsetting until 2025, so lots of time for frustrated users to bite the bullet and upgrade their device to something "compatible"...whatever that means. 😂😁

Re: Volte on OnePlus 9 Peo

Kristowhy — Wed, 29 Mar 2023 19:00:05 GMT

@softech speaking of CPO devices, check out all the Samsung PM CPO devices. None of the Samsung devices are listed as being VoLTE compatible! Yet the Koodo list has them all listed.

https://publicmobile.ca/en/on/phone-section

Expand the specs for each device to see.

Re: Volte on OnePlus 9 Peo

dabr — Wed, 29 Mar 2023 19:34:49 GMT

@Kristowhy Well that's even crazier that PM is selling devices on it's own website that are "supposedly" not VoLTE compatible. Honestly, this amount of confusion around this is issue is unacceptable! JMO..

Re: Volte on OnePlus 9 Peo

DennyCrane — Wed, 29 Mar 2023 19:58:16 GMT

To be clear, the device compatibility list doesn't dictate whether you have access to VoLTE. It's just a list that tries to help you determine if your phone will be compatible when your account finally does get updated to provide VoLTE access. If you already know your phone is compatible you can ignore the list altogether.

VoLTE access is being phased in user batches over the next couple of months. The transition started about a month ago.

Re: Volte on OnePlus 9 Peo

dust2dust — Wed, 29 Mar 2023 20:47:27 GMT

@DennyCrane- I'm going to disagree with how easy it all sounds. Some are getting the go ahead text and still having trouble. Some are getting the not compatible text and working. Some are getting nothing and working or not.

My phone IS technically compatible but the company is not allowing my phone to use volte. They're being intentionally selective for whatever their malicious reasons are.

The Telus thing and the text say incompatible. It IS though.

This is a gong show as shown by the number of users having trouble with the complications and contradictions.

Re: Volte on OnePlus 9 Peo

sheytoon — Wed, 29 Mar 2023 21:18:03 GMT

It should work once VoLTE is provisioned on your account. There's no blacklist or whitelist for blocking VoLTE for certain devices.

Re: Volte on OnePlus 9 Peo

softech — Wed, 29 Mar 2023 21:31:27 GMT

@sheytoon

thanks for confirming. But many members still belive PM purposely blocking phones on VoLTE

Re: Volte on OnePlus 9 Peo

dust2dust — Wed, 29 Mar 2023 21:43:47 GMT

@sheytoon- There has to be. My phone can do volte. They selectively say it isn't compatible. This is evidently a lie. Or they have a 'list' that they choose to not allow devices.

Re: Volte on OnePlus 9 Peo

sheytoon — Wed, 29 Mar 2023 22:01:42 GMT

Ok so for phones that are sold by Telus, such as iPhones, Telus did previously ask that Apple only enable VoLTE for Telus branded SIM cards, then later Telus and Koodo, and now finally they're asking for Telus, Koodo and PM SIMs.

My suspicion is Apple isn't going to go back and release software patches for really old devices. Something like an iPhone 6s is way too old and Apple isn't doing development for it any more. It will likely never get VoLTE enabled on PM. That is a business decision initially made by Telus, and the long term impact is being felt now.

But that is very different than a Telus blacklist.

Same idea for Samsung and Pixel phones. There is joint development between Telus and the device manufacturer and newer devices are getting VoLTE enabled for PM.

OnePlus is different because it's a grey market device that has no involvement from Telus on feature enablement. VoLTE should work on all SIMs.

Re: Volte on OnePlus 9 Peo

softech — Wed, 29 Mar 2023 22:07:40 GMT

I see still lots of education required before some people to believe no such blacklsit existed. Sad

Re: Volte on OnePlus 9 Peo

dust2dust — Wed, 29 Mar 2023 22:16:10 GMT

@sheytoon- I have a Samsung. Volte works on it. No patch required. Why won't they flip the switch for it? What does Telus have to do with it? It works already. But they deny volte on it. It makes no sense.

Adding - it's IN EFFECT equivalent to a blacklist/whitelist situation.

Re: Volte on OnePlus 9 Peo

sheytoon — Wed, 29 Mar 2023 22:20:23 GMT

Check the software version of your Samsung when a PM SIM is inserted and compare it to a Telus SIM. Is it exactly the same build?