topic Re: How to change email in Get Support

How to change email

Itstonyadawn — Wed, 29 Mar 2023 17:11:30 GMT

I am trying to log into my account to top up and I can’t because I no longer have access to the account email and it won’t give me the sms option to verify my account. Help!!!

Re: How to change email

Meow — Wed, 29 Mar 2023 17:16:49 GMT

ONLY agent can update your email,

To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

Re: How to change email

BKNS27 — Wed, 29 Mar 2023 18:31:43 GMT

@Itstonyadawn

If your account is suspended, you can only get the 2FA code sent by email.

What you could do is to purchase a voucher and enter the voucher number by dialing *611 to Activate your account so you can get the code by text.

To have your email change on your account you need to contact a CS_Agent to change it on your account.

Vouchers can be purchased from these locations: