topic Re: Sim card did not arrive in Get Support

Sim card did not arrive

mjrob — Wed, 29 Mar 2023 14:52:04 GMT

Hello, I've ordered a sim card and it has not arrived. I've put in a ticket. Anyone know what happens next?

Re: Sim card did not arrive

HALIMACS — Wed, 29 Mar 2023 14:54:17 GMT

you wait for the customer support agents to respond.

You will know they have when there is a little red number on the envelope icon in the upper right of your community screen.

Adding: it can take many weeks to receive a SIM card. If you need one sooner, you can always pick one up at a corporate Telus or Koodo or mobile klinic location. Best to call ahead first to see if they have any in stock.

Re: Sim card did not arrive

hairbag1 — Wed, 29 Mar 2023 14:53:17 GMT

@mjrob

watch the little envelop icon on top right side of page will be highlighted when they respond.

Re: Sim card did not arrive

will13am — Wed, 29 Mar 2023 14:53:28 GMT

@mjrob , if you have put in a ticket monitor your private message inbox for a response to the ticket. The CSAs will likely redo the order.

Re: Sim card did not arrive

hTideGnow — Wed, 29 Mar 2023 14:54:26 GMT

Hi @mjrob how many days?

it could take 5 to 3 weeks. if over 10 business days, try submit ticket with CS agent and ask for update

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card did not arrive

mjrob — Wed, 29 Mar 2023 15:48:52 GMT

Thank you, I was told at the mobile place that Public no longer deals retail. My wife's phone came quickly with a sim card. Mine was ordered the same day. I can try and see if we have a corporate location here.

Re: Sim card did not arrive

mjrob — Wed, 29 Mar 2023 15:50:30 GMT

It's been 14 days. It's just weird since my wife's phone and sim card came within the first week. My sim was ordered at the same time. Thanks

Re: Sim card did not arrive

mjrob — Wed, 29 Mar 2023 15:51:05 GMT

Thank you!

Re: Sim card did not arrive

mjrob — Wed, 29 Mar 2023 15:52:04 GMT

Thank you for your help 🙂

Re: Sim card did not arrive

benfatto — Wed, 29 Mar 2023 16:11:58 GMT

@mjrob SIM locations: https://www.publicmobile.ca/en/on/store-locator

Call before setting out. Not all locations will stock PM SIMs.

Re: Sim card did not arrive

mjrob — Wed, 29 Mar 2023 16:14:15 GMT

this is what the search said : There are no Public Mobile retailers in this area.

But thanks!!