topic Re: My data has stopped working in Get Support

My data has stopped working

kl3458 — Tue, 04 Jan 2022 20:03:19 GMT

Hello everyone, thanks in advance for helping.

My data stopped working a few days ago even though I have a lot of data left. I've tried turning off the phone, removing and re-inserting my SIM card. My last automatic payment was on November 9th and I was able to use data at the beginning of my new 90-day cycle without a problem. Any ideas on what could be wrong and what I should do?

Re: My data has stopped working

jeffster1970 — Sun, 03 Dec 2017 01:05:12 GMT

What phone are you using? How long his this issue been lingering for?

EDIT: Just reread your post, seems like a few days; you're going to have to contact @CS_Agent for some help, PM them with you information. You should be having service by now.

Alternatively, you could try a different phone to see if you still have that issue.

Re: My data has stopped working

ShawnC13 — Sun, 03 Dec 2017 02:23:33 GMT

@kl3458, they even had been a known issue with the renewal of the 3g data plans. As the info above stated best to message the mods to look into

Re: My data has stopped working

kl3458 — Sun, 03 Dec 2017 15:11:47 GMT

I'm using a Moto G 1st generation. I tried putting my SIM card into a friend's phone but it was locked to another company... I'll keep looking for another phone to test the SIM card and I'll contact the Mods in the meantime, thanks for the response.

Re: My data has stopped working

kl3458 — Mon, 04 Dec 2017 02:21:12 GMT

UPDATE

The data started working again on my Moto G 1st generation, after I playing around with the SIM card (ejecting and reinserting it). I didn't have a chance to test the SIM card on another phone, but I think the issue has to do with my phone and not Public Mobile. I just wanted to mention this in case somebody else has the same issue.

Re: My data has stopped working

jeffster1970 — Mon, 04 Dec 2017 05:34:32 GMT

It could be that you need a new sim card, worth looking into anyway.