topic 611 in Get Support

611

SF1213 — Wed, 29 Mar 2023 14:46:12 GMT

Public Mobile, problem calling *611, what can I do

Re: 611

hTideGnow — Wed, 29 Mar 2023 14:46:34 GMT

Hi @SF1213

Please try calling 1-855-4PUBLIC for now as *611 has problem since last week

or can you login to My Account?

Re: 611

Bongo — Wed, 29 Mar 2023 14:49:22 GMT

J'ai aussi le même problème avec *611

Re: 611

SF1213 — Wed, 29 Mar 2023 14:49:34 GMT

not work too.

don't have My Account login

Re: 611

hTideGnow — Wed, 29 Mar 2023 14:50:36 GMT

Hi @SF1213

you tried to use reset password there?

if that does not work, submit ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 611

hairbag1 — Wed, 29 Mar 2023 14:51:07 GMT

@SF1213 wrote:
not work too.

don't have My Account login

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 611

hTideGnow — Wed, 29 Mar 2023 14:52:18 GMT

Bonjour @Bongo

you tried 1-855-4PUBLIC (1-855-478-2542)?

Re: 611

J_PM — Wed, 29 Mar 2023 15:02:10 GMT

@SF1213 If you are looking to make a payment through *611 we've identified an issue impacting some customers. Log in to My Account for now. Our teams are working on a resolution. Apologies for the inconvenience.

Re: 611

SF1213 — Wed, 29 Mar 2023 15:02:28 GMT

submitted. thanks

waiting for reply

Re: 611

SF1213 — Wed, 29 Mar 2023 15:03:32 GMT

need help to reset login. submitted, waiting for reply