topic Re: Payment in Get Support

Payment

Trench59 — Wed, 29 Mar 2023 14:36:08 GMT

I have tried since yesterday to get this corrected but am having no luck. Talking to a robot is so frustrating when it can’t help you. I need to get this addressed as soon as possible or I will be left with no choice but to take my business elsewhere. One frustrated customer.

Re: Payment

hTideGnow — Wed, 29 Mar 2023 14:38:29 GMT

HI @Trench59

if you did wait an hour and try again and same, then Yes, you need to submit a ticket for PM agent to help

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment

hairbag1 — Wed, 29 Mar 2023 14:43:02 GMT

@Trench59

have you tried getting payment vouchers from Shell gas and then dialing 611 to add them to your account for renewal ?

If no success dialing 611, try 1-855-4PUBLIC...then enter your 10 digit PM cell number.

Re: Payment

BKNS27 — Wed, 29 Mar 2023 16:01:24 GMT

@Trench59

How are you trying to pay for service?

On your account or with voucher on *611?