topic Re: not able to receive or place calls in Get Support

not able to receive or place calls

TrishCr — Wed, 29 Mar 2023 03:55:47 GMT

I travelled to Vancouver from the Okanagan this past weekend. I successfully placed a call during my drive on Friday. Since then I am not able to call out or receive calls on my phone. Texts are working ok.

Several others have posted about this same issue in this community forum. I have tried turning off my phone and switching my sim card to another phone - nothing is working. My husband has an identical iphone XR and it is working fine.

I am a support worker and require my phone to work in case of emergency - how can I get this issue fixed without spending hours trying to navigate this forum for help?

I submitted a ticket yesterday but have not had a reply. Please help.

Re: not able to receive or place calls

Handy1 — Wed, 29 Mar 2023 01:34:59 GMT

@TrishCr Try and turn the phone off for 5 mins and reboot it , otherwise you can reach out to support to investigate

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: not able to receive or place calls

softech — Wed, 29 Mar 2023 01:43:35 GMT

@TrishCr first, message PM support again for an update

Also,change the phone's preferred network or network type to 3G only and see if it works better

And check if mobile network works. if so, you might want to download and use VoIP app TextNow as a backup/workaround

Re: not able to receive or place calls

thefonz22 — Wed, 29 Mar 2023 02:02:32 GMT

Identical situation to me. Searching for answers.

Re: not able to receive or place calls

softech — Wed, 29 Mar 2023 02:08:06 GMT

@thefonz22 we have so many people with voice problem today. i think you really need PM support to refresh the account for you to resolve the issue for you

Re: not able to receive or place calls

thefonz22 — Wed, 29 Mar 2023 02:12:18 GMT

They did refresh the account and it didn't work. They said they are escalating the issue now as I have tried everything that's been suggested with no luck.

Re: not able to receive or place calls

softech — Wed, 29 Mar 2023 02:13:39 GMT

@thefonz22 honest, if a refresh didn't work and they need escalation, I don't think there are much you can do at this point

Please ask them what they did to fix it or what happened, kindly come back and let us know 🙂

Re: not able to receive or place calls

TrishCr — Wed, 29 Mar 2023 02:14:28 GMT

My issue has been resolved with a refresh and restart. I appreciate Clau and Rafael for their help - all is working now

Re: not able to receive or place calls

computergeek541 — Wed, 29 Mar 2023 03:55:20 GMT

self solution removed

Re: not able to receive or place calls

rosharavikaran — Wed, 29 Mar 2023 15:55:47 GMT

I'm having the same problem right now!

Re: not able to receive or place calls

hTideGnow — Wed, 29 Mar 2023 15:59:55 GMT

HI @rosharavikaran

PM has some problem with voice call for some people

Try restart the phone once

still not working? please submit ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: not able to receive or place calls

TrishCr — Fri, 31 Mar 2023 04:06:27 GMT

I hope your issues have been resolved. I was informed my account was not “correctly provisioned by the system on renewal” the technician resolved this and my phone was back to normal after a restart.