topic Re: Texts working but not phone line in Get Support

Texts working but not phone line

Tugs — Tue, 28 Mar 2023 23:33:57 GMT

When people call my number or if I call my own number from another phone to retrieve voice messages I get a voice message that’s says « The client you are trying to reach is unavailable at this moment please try again later »

Re: Texts working but not phone line

khamvongkhemphe — Tue, 28 Mar 2023 23:39:43 GMT

I am also haveing the same issue what is going on

Re: Texts working but not phone line

softech — Tue, 28 Mar 2023 23:44:22 GMT

@khamvongkhemphe did you just port in your number from another provider??

Re: Texts working but not phone line

Tugs — Tue, 28 Mar 2023 23:48:43 GMT

No been with Public Mobile for years, same number

Re: Texts working but not phone line

Tugs — Tue, 28 Mar 2023 23:49:10 GMT

Haven’t a clue

Re: Texts working but not phone line

khamvongkhemphe — Tue, 28 Mar 2023 23:51:14 GMT

Yes from Fido

Re: Texts working but not phone line

softech — Tue, 28 Mar 2023 23:51:23 GMT

@Tugs please try to power off the phone for 5 mins and power up and try

if that does not work, try to change the Preferred network type or network mode to 3G only

If possible, try your PM sim in another phone

Or try the phone in another area to confirm if it is just a local network issue

Re: Texts working but not phone line

softech — Tue, 28 Mar 2023 23:52:31 GMT

@khamvongkhemphe

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Texts working but not phone line

khamvongkhemphe — Tue, 28 Mar 2023 23:52:44 GMT

My friend that set me up has been with pm for 3 years he calls my # np others get the message customer your calling in unavailible

Re: Texts working but not phone line

BKNS27 — Tue, 28 Mar 2023 23:53:09 GMT

@Tugs

Check to see if there is an outage in your area. Outage map:

https://istheservicedowncanada.com/status/telus/map

Re: Texts working but not phone line

khamvongkhemphe — Tue, 28 Mar 2023 23:55:31 GMT

@softech wrote:
@khamvongkhemphe did you just port in your number from another provider??

yes from Fido Thursday of last week

Re: Texts working but not phone line

BKNS27 — Tue, 28 Mar 2023 23:55:41 GMT

@khamvongkhemphe

Did you reply to the text with YES with the Fido SIM in your phone? There is a 90 minute window for you to reply or the porting is incomplete.

So you need to contact a CS_Agent to restart the porting process for you so leave the Fido SIM in your phone.

Re: Texts working but not phone line

khamvongkhemphe — Tue, 28 Mar 2023 23:55:54 GMT

I meant from fido not pm

Re: Texts working but not phone line

khamvongkhemphe — Tue, 28 Mar 2023 23:58:39 GMT

Okay ty for the help It will have to be tomorrow will the link in my inbox work tomorrow?

Re: Texts working but not phone line

khamvongkhemphe — Tue, 28 Mar 2023 23:59:02 GMT

Okay ty for the help It will have to be tomorrow will the link in my inbox work tomorrow?

Re: Texts working but not phone line

Tugs — Wed, 29 Mar 2023 00:17:49 GMT

I have been with PM for several years, not Fido

Re: Texts working but not phone line

BKNS27 — Wed, 29 Mar 2023 00:20:23 GMT

@Tugs

I was referring to @khamvongkhemphe with the same issue. They highjacked your post.

Re: Texts working but not phone line

Tugs — Wed, 29 Mar 2023 00:32:26 GMT

Understood sorry