topic Re: Log In page not working on desktop in Get Support

Log In page not working on desktop

demetriel — Tue, 28 Mar 2023 22:19:47 GMT

When I access the login page on my PC, I get a messed up page that is clearly broken. Broken login page

If I try to log in anyways, I get this.

It would be nice to be able to log in to my account!

Re: Log In page not working on desktop

hycm53 — Tue, 28 Mar 2023 22:25:56 GMT

@demetriel Try clear caches then using private mode try again.

Re: Log In page not working on desktop

softech — Tue, 28 Mar 2023 22:29:01 GMT

@demetriel the login page didn't break. You are using some kind of Chrome extension, such as theme of some kind that is incompatible with PM page

Try to launch the browser with no extension mode and it should work

or try on another desktop browser with no extension installed and it will work

Re: Log In page not working on desktop

illogique — Tue, 28 Mar 2023 22:48:24 GMT

i would call that page broken since it doesn't work with normal firefox like any other website, but does work in private mode

Re: Log In page not working on desktop

HALIMACS — Tue, 28 Mar 2023 22:53:10 GMT

This may go without saying, but I gotta ask @demetriel :

have you EVER been able to log in to the self-serve site
is your account Active or recently Suspended (i.e. not OVER 90 days since last active)
did you recently port (move) your service to another provider other than Public Mobile

If you activated some time ago in-store, it's possible a self-serve account was never created. To do that, you'd need the Customer Support Agents to help in creating one.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Log In page not working on desktop

maximum_gato — Tue, 28 Mar 2023 23:28:33 GMT

@demetriel

When you access the login page on your pc you encounter errors....so when you access it on your phone you have no issues? If @softech's suggestion doesn't help then use a different device after you clear your browser and reboot the device.

The pm login page is fussy.....you can also try:

Open one tab/window only.
Use secret/incognito mode.
Chrome, safari and Microsoft Edge work best.