topic Re: Not able to use my phone and connect to submit a claim in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965151#M668354 <P>Thank you! Done&nbsp;</P> Tue, 28 Mar 2023 22:16:36 GMT Troispuces 2023-03-28T22:16:36Z Not able to use my phone and connect to submit a claim https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965121#M668329 <P>My iPhone has been hacked, &nbsp;can’t make phone calls, but can receive them. Tried to fix it. No luck! Logged in my public Mobile account, view history call to discovered that the same number called 50 times today and used my data. Not able to submit a claim either. &nbsp;I need someone to contact me and block my account asap.</P> Wed, 29 Mar 2023 04:09:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965121#M668329 Troispuces 2023-03-29T04:09:14Z Re: Not able to use my phone and connect to submit a claim https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965133#M668339 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/104037">@Troispuces</a>&nbsp;wrote:<BR /><P>My iPhone has been hacked, &nbsp;can’t make phone calls, but can receive them. Tried to fix it. No luck! Logged in my public Mobile account, view history call to discovered that the same number called 50 times today and used my data. Not able to submit a claim either. &nbsp;I need someone to contact me and block my account asap.</P><HR /></BLOCKQUOTE><P>Try turn off the phone, remove sim card, wait a couple of minutes, then put sim card in and reboot the phone. If still doesn't work, chat with Simon for help, if Simon can’t help, he would let you submit a ticket.<BR /><A href="https://www.publicmobile.ca/en/on/get-help" target="_blank">https://www.publicmobile.ca/en/on/get-help</A><BR /><BR /></P><P>&nbsp;</P> Tue, 28 Mar 2023 21:45:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965133#M668339 hycm53 2023-03-28T21:45:36Z Re: Not able to use my phone and connect to submit a claim https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965143#M668347 <P>Doesn’t work and as I said Simon is not able to help and I can’t go any further, &nbsp;I’ve tried many times and he won’t help if I can’t submit a ticket.</P> Tue, 28 Mar 2023 22:05:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965143#M668347 Troispuces 2023-03-28T22:05:54Z Re: Not able to use my phone and connect to submit a claim https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965147#M668351 <BLOCKQUOTE><HR /><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/104037">@Troispuces</a>&nbsp;wrote:<BR /><P>Doesn’t work and as I said Simon is not able to help and I can’t go any further, &nbsp;I’ve tried many times and he won’t help if I can’t submit a ticket.</P><HR /></BLOCKQUOTE><P>Click top right envelope on this community page, send private message to custom service for help.</P> Tue, 28 Mar 2023 22:10:31 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965147#M668351 hycm53 2023-03-28T22:10:31Z Re: Not able to use my phone and connect to submit a claim https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965148#M668352 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/104037">@Troispuces</a>&nbsp;</P><P>Login to your account and click on Report Lost/Stolen Phone to stop service and private message a CS_Agent on the envelope icon top of this page and explain your issue.</P> Tue, 28 Mar 2023 22:12:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965148#M668352 BKNS27 2023-03-28T22:12:47Z Re: Not able to use my phone and connect to submit a claim https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965151#M668354 <P>Thank you! Done&nbsp;</P> Tue, 28 Mar 2023 22:16:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Not-able-to-use-my-phone-and-connect-to-submit-a-claim/m-p/965151#M668354 Troispuces 2023-03-28T22:16:36Z