Charged wrong amount

Indemand — Tue, 28 Mar 2023 19:45:53 GMT

i am being charged wrong amount. How do I get a hold of support to have this corrected and the overcharges credited back to my account?

Re: Charged wrong amount

softech — Tue, 28 Mar 2023 19:47:59 GMT

@Indemand PM usually wont charge wrong. what amount did they charge you? Remember all plan need to add tax on top. E.g, a $40 plan shows on your My Account will be charged $40 + tax on your credit card

Also, you might see 2 charges on the credit card, but one of the two will be just a pending charge and will be dropped off in couple days

If you are certain PM charged you wrong, you can open ticket with them :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Charged wrong amount

hairbag1 — Tue, 28 Mar 2023 20:04:49 GMT

@Indemand

can you provide a screen shot of the payment statement where you see the error ?

topic Re: Charged wrong amount in Get Support

Charged wrong amount

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Re: Charged wrong amount