topic Re: Lost email login in Get Support

Lost email login

courtcliff05 — Tue, 28 Mar 2023 19:37:18 GMT

I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. But i can log in onto my community portal here. What can I do?

Re: Lost email login

softech — Tue, 28 Mar 2023 19:39:50 GMT

@courtcliff05

you can probably open ticket with PM support to change your email address for login as well as ask them to help loading your voucher

If you use Method 1 below, please choose PIN for validation at the end of the ticket open step. Or you can use method 2 for direct message

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Lost email login

computergeek541 — Tue, 28 Mar 2023 19:40:11 GMT

@courtcliff05 wrote:
I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. But i can log in onto my community portal here. What can I do?

As you haven't been able to use the automated IVR to use the voucher, you'll need to regain access to your Self Serve account. To change the e-mail address linked to your Self Serve account, please open a ticket to contact a customer support agent. Open up https://widget.telus.tiia.ai/publicmobile/publicmobile.html and after opening that link, type "change self serve e-mail address".

Re: Lost email login

softech — Tue, 28 Mar 2023 19:41:30 GMT

@computergeek541 any words from PM if *611 issue will be fixed soon? it has been long enough ..

Re: Lost email login

computergeek541 — Tue, 28 Mar 2023 19:42:41 GMT

@softech wrote:
@computergeek541 any words from PM if *611 issue will be fixed soon? it has been long enough ..

sorry, I haven't read about any update