topic Re: Galaxy S9 VoLTE in Get Support

Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 17:37:39 GMT

Just got a text that says VoLTE is now available and my device is compatible. I clicked on the link in the message to find out what settings to update, but I can't see anything about updating settings. When I check my phone for software updates, there aren't any available. I also can't find a VoLTE option in the mobile networks settings area on my phone. Is there something I have to do to use VoLTE, or can I verify that I am using it?

Here's the text I got:

Public Mobile here! We’ve enabled VoLTE (Voice over Long-term Evolution) on our network.

To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE certified device and a VoLTE enabled network are required.

Great news, your current device supports VoLTE. Please note that your settings require an update. Visit publicmobile.ca/get-help/articles/volte to learn how to activate VoLTE now.

Re: Galaxy S9 VoLTE

softech — Tue, 28 Mar 2023 17:39:48 GMT

@Leafsfanatic

make sure you enabled VoLTE on your device (should be in the Connection or Data page on your phone)

And when you make calls, see if the signal indicator shows LTE or drop back to H or 3G. If it stays with LTE, then yes, you are there

Also, you can confirm by checking the IMS registration, see if it is "registered". You can likely find it under About -> Status -> Sim card status on your phone

Also, people would find checking voicemail from your phone a lot quicker with VoLTE, it will basically connect instantly while it will take couple seconds on 3G (as you phone would take time switching from LTE network to 3G network)

Re: Galaxy S9 VoLTE

hycm53 — Tue, 28 Mar 2023 17:45:33 GMT

@Leafsfanatic

Enable 4G HD Voice (VoLTE) on Samsung Galaxy S9+
On main page swipe screen up
Select (Settings)
And then (Connections)
Select (Mobile networks)
Tap turn on (VoLTE calls SIM 1), if having 2 SIMs, (VoLTE calls SIM 2) will appear
Wait a moment, VoLTE1 will show at top right corner, if SIM2 is used, it will be VoLTE2 and 4G HD Voice / VoLTE service is ready to use

Re: Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 17:46:53 GMT

@softech

Hmm, I don't see a VoLTE option anywhere in my settings. When I call my land line or my voicemail, my icon switches from LTE to 4G. If I look at my IMS registration it says LTE for both Mobile voice network type and Mobile data network type.

Re: Galaxy S9 VoLTE

softech — Tue, 28 Mar 2023 17:49:20 GMT

@Leafsfanatic I think you are good.

do you have a IMS registration status on the same screen? does it say Registered?

Re: Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 17:49:56 GMT

The VoLTE calls SIM1 option isn't there for me. I have an S9, not an S9+ (not sure if that matters).

Re: Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 17:53:52 GMT

@softech

Here's what I have on that screen:

Re: Galaxy S9 VoLTE

will13am — Tue, 28 Mar 2023 17:56:01 GMT

@Leafsfanatic wrote:
@softech

Hmm, I don't see a VoLTE option anywhere in my settings. When I call my land line or my voicemail, my icon switches from LTE to 4G. If I look at my IMS registration it says LTE for both Mobile voice network type and Mobile data network type.

The IMS status menu is hidden. Use *#*#4636#*#* to access. The SIM status information is useless. In the standby state the mobile voice network is always on LTE. If VoLTE is not enabled, it will change during a phone call.

Re: Galaxy S9 VoLTE

will13am — Tue, 28 Mar 2023 17:58:45 GMT

@Leafsfanatic wrote:
The VoLTE calls SIM1 option isn't there for me. I have an S9, not an S9+ (not sure if that matters).

One thing you can try is to install network cell info lite app, call voicemail, open the app and see what it says about the network connection. If the app reports an LTE connection during the voicemail connection, then calls are going to VoLTE. It seems like some phones don't have a specific VoLTE setting. The setting in your screen cap is for data only.

Re: Galaxy S9 VoLTE

hycm53 — Tue, 28 Mar 2023 17:59:59 GMT

@Leafsfanatic wrote:
The VoLTE calls SIM1 option isn't there for me. I have an S9, not an S9+ (not sure if that matters).

Click "Network mode", then choose "LTE".

Re: Galaxy S9 VoLTE

hycm53 — Tue, 28 Mar 2023 18:01:17 GMT

@Leafsfanatic wrote:
@softech

Here's what I have on that screen:

You are good now for VoLTE.

Re: Galaxy S9 VoLTE

dust2dust — Tue, 28 Mar 2023 18:07:18 GMT

With my US service, that screen shows the IMS registration line. The mobile network voice type line will show what it's using when actually on a call.

The dial code is not universal to all Android phones either.

Adding - I'm not in the US but this is that screen with that sim.

Re: Galaxy S9 VoLTE

softech — Tue, 28 Mar 2023 18:06:51 GMT

@Leafsfanatic

i think Mobile voice network type showing LTE means VoLTE.

I check, my 3G only phone shows UMTS

Re: Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 18:07:24 GMT

@hycm53 I don't have just an LTE network setting

@softech

Re: Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 18:11:15 GMT

I've also tried the hidden settings app and found the VoLET Provisioned option is turned off, not sure if that matters?

Re: Galaxy S9 VoLTE

GR — Tue, 28 Mar 2023 18:18:51 GMT

@Leafsfanatic did you try restarting your phone and then checking the volte settings and trying a call? I didn't see any mention of a restart in all those post unless I missed it. That's what I had to do to get it working on my accounts! Good luck

Re: Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 18:20:31 GMT

@GR I did, re-started a couple times and no settings seemed to appear. I just put a ticket in to support for this to see if they have any ideas.

Re: Galaxy S9 VoLTE

LitlLdy — Tue, 28 Mar 2023 18:43:22 GMT

@Leafsfanatic wrote:
Just got a text that says VoLTE is now available and my device is compatible. I clicked on the link in the message to find out what settings to update, but I can't see anything about updating settings. When I check my phone for software updates, there aren't any available. I also can't find a VoLTE option in the mobile networks settings area on my phone. Is there something I have to do to use VoLTE, or can I verify that I am using it?

Here's the text I got:

Public Mobile here! We’ve enabled VoLTE (Voice over Long-term Evolution) on our network.

To enjoy uninterrupted voice services while roaming in the U.S., a VoLTE certified device and a VoLTE enabled network are required.

Great news, your current device supports VoLTE. Please note that your settings require an update. Visit publicmobile.ca/get-help/articles/volte to learn how to activate VoLTE now.

@Leafsfanatic , I had to reset network settings, reboot phone, turn off phone, remove SIM card from phone for 5 minutes, put SIM card back in, turn phone on. Made a phone call & my phone stayed on LTE during calls (didn’t drop down to 3G during calls) which I was told means my VoLTE is working! I don’t have the settings option on my phone to enable or disable VoLTE!

I would send a supported ticket to a senior tech support CSA to check for sure that it is correctly activated on your account if you see it is not working on your phone. Just my opinion though.

Edit: @Leafsfanatic , sorry, I didn’t see your last message where you said you put a ticket in to support. Please let us know how it goes.

Re: Galaxy S9 VoLTE

softech — Tue, 28 Mar 2023 19:05:36 GMT

@Leafsfanatic wrote:

Hmm, I don't see a VoLTE option anywhere in my settings. When I call my land line or my voicemail, my icon switches from LTE to 4G.

@Leafsfanatic

i think Samsung icon is misleading. 4G is in fact H+ (3G)

The conections shows LTE all along

Then I changed my phone to GSM/HSPA (from GSM/HSPA/LTE) and the connection shows 4G. So, 4G actually means 3G in Samsung. The fact that your call changed from LTE to 4G means it is not using VoLTE

Re: Galaxy S9 VoLTE

Leafsfanatic — Tue, 28 Mar 2023 19:17:01 GMT

@LitlLdy Which phone do you have?

Support is telling me my device isn't on their supported list, so despite getting a text saying my device is supported it may not be after all. Pretty disappointing.