topic Re: . in Get Support

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vr09823n — Tue, 28 Mar 2023 15:27:00 GMT

Re: Plan auto-renewed but I'm out of country

hairbag1 — Tue, 28 Mar 2023 15:22:56 GMT

@vr09823n

there is no refund due as if you forgot to disable autopay.

edit

Re: Plan auto-renewed but I'm out of country

Handy1 — Tue, 28 Mar 2023 15:22:44 GMT

@vr09823n You need to login into your my account. And disable auto pay

Re: Plan auto-renewed but I'm out of country

hTideGnow — Tue, 28 Mar 2023 15:23:27 GMT

HI @vr09823n sorry you likely cannot ask for refund if you did not remove Pre-authorized payment

You need to login My Account, go to Payment page, managed payment and then disable Pre-authorizied payment. Please do so now, so PM won't charge again next month

Re: .

softech — Tue, 28 Mar 2023 15:29:49 GMT

@vr09823n wrote:

Hello, My plan auto-renewed but I'm out of country. Hence requesting for refund. Thanks.

@vr09823n did you disabled the Pre-authorized payment before you leave Canada?

You should have done that before you leave

Please login to My Account, Payment, click Manage Payment Method and disable it

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

Re: .

softech — Tue, 28 Mar 2023 15:30:23 GMT

@vr09823n wrote:

Hello, My plan auto-renewed but I'm out of country. Hence requesting for refund. Thanks.

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@vr09823n why clear your original post?

Re: .

HALIMACS — Tue, 28 Mar 2023 16:18:57 GMT

EMBARRASSED? 🤔

Re: .

hairbag1 — Tue, 28 Mar 2023 16:49:35 GMT

@vr09823n

no need to be embarrassed...that's a common mistake people make. Forgetting to disable their account before leaving for extended vaca.

Just make certain to re-activate your account approx 85 days after most recent plan expires. If Suspended for 90 days...that account is closed to for good. You'd need a new sim to start a new account all over again.