topic Re: Switched over to Bell last week. Can no longer access account to view past bills. in Get Support

Switched over to Bell last week. Can no longer access account to view past bills.

trevorblanchard — Mon, 27 Mar 2023 12:42:39 GMT

I switched my number over to BellMTS last week. Now I can no longer access my Public mobile account, I tried resetting my password via text + email and neither method sends out a reset code. I need to access my account to view my past bills.

How can I regain access to my account in order to view all my past bills?

Re: Switched over to Bell last week. Can no longer access account to view past bills.

maximum_gato — Mon, 27 Mar 2023 12:46:45 GMT

@trevorblanchard

You can't. Your account is automatically canceled and closed when porting out. You can contact customer support to request your past plan payment invoices.

Re: Switched over to Bell last week. Can no longer access account to view past bills.

Meow — Mon, 27 Mar 2023 14:05:33 GMT

If you ported out your PM number then your PM account is deleted f0rever. You cannot log in nor do anything anymore. Only Community is available (for everybody, not only PM customers).

You could ask agent for previous bills if they still have access to your deleted acount.

Re: Switched over to Bell last week. Can no longer access account to view past bills.

maximum_gato — Mon, 27 Mar 2023 23:14:33 GMT

@Meow

The self serve account once canceled and deactivated isn't deleted its just inaccessible to the customer. Customer support can still access the account.

Re: Switched over to Bell last week. Can no longer access account to view past bills.

Meow — Tue, 28 Mar 2023 15:37:37 GMT

@maximum_gato wrote:
@Meow
The self serve account once canceled and deactivated isn't deleted its just inaccessible to the customer. Customer support can still access the account.

Good to know! Thank you!