topic Calls not working in Get Support

Calls not working

Szetot — Tue, 28 Mar 2023 15:01:30 GMT

I just transferred my phone number and I can't make any calls. I need this fixed asap as I have already missed client appointments this morning

Re: Calls not working

softech — Tue, 28 Mar 2023 15:04:07 GMT

@Szetot

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls, wok then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Calls not working

klino2531 — Tue, 28 Mar 2023 15:13:55 GMT

You can also to go the below link in order to create a ticket so that support can do another port request:

https://www.publicmobile.ca/en/on/send-us

Then login to your community and click the envelope on the top right to see your messages and reply as necessary:

https://productioncommunity.publicmobile.ca/t5/Public-Mobile-Community/ct-p/Public_Mobile_Community

Re: Calls not working

BKNS27 — Tue, 28 Mar 2023 15:14:45 GMT

@Szetot

If you replied within the 90 minute window to the text confirming you are porting over to PM with your old SIM in the phone.

Note: your old SIM will continue to work for about 1 hour until porting is completed.

You need to power off the phone before swapping the SIMs cards to the PM SIM.