topic Re: No service in Get Support

No service

MyaGray — Tue, 28 Mar 2023 13:22:59 GMT

Trying to dial the *611 to reload my prepaid card onto my phone and the phone disconnects before even one ring. And has been like this for days. What is going on.

Re: No service

Handy1 — Tue, 28 Mar 2023 13:25:12 GMT

@MyaGray Get support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: No service

Dunkman — Tue, 28 Mar 2023 13:35:26 GMT

@MyaGray

Some customer have issues dealing 611 the last couple of days. PM is aware of the issue and working on a fix.

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-611/td-p/963252

Try:

from any phone dial 1.855.4PUBLIC, enter your phone number, it works just like *611.

Re: No service

miyazada — Tue, 28 Mar 2023 13:52:24 GMT

Same here, what the solution?

Re: No service

miyazada — Tue, 28 Mar 2023 13:53:21 GMT

The number 18554public is not a solution,it’s not working

Re: No service

hTideGnow — Tue, 28 Mar 2023 13:56:10 GMT

HI @miyazada you might want to keep calling *611. Some people able to get via it after enough tries

Or , can you login to My Account? Use My Account instead

if you cannot login, try the Reset Password, or submit ticket with PM CS agent for them to help resetting it

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437