topic Re: I need an CS_Agent to reset my password. in Get Support

I need an CS_Agent to reset my password.

EChiu — Tue, 28 Mar 2023 13:23:35 GMT

Due to some issue, I cannot reset my password. I would need an CS_Agent to help reset for me.

Re: I need an CS_Agent to reset my password.

Handy1 — Tue, 28 Mar 2023 13:24:34 GMT

@EChiu Here’s how to get support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: I need an CS_Agent to reset my password.

Dunkman — Tue, 28 Mar 2023 13:37:55 GMT

@EChiu

CSA will take up to a few hours to respond.

This website is finicky. You can try a different web browser, clear cache or incognito mode. Or even try to reset password on a different device.

Re: I need an CS_Agent to reset my password.

hTideGnow — Tue, 28 Mar 2023 13:41:04 GMT

HI @EChiu

if you are unable to receive the reset password email, maybe you cannot access that email, you can submit a ticket for CS agent to reset the password for you and help to change the email address if needed

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437