topic Re: Monthly plan in Get Support

Monthly plan

minhte1 — Tue, 28 Mar 2023 04:02:24 GMT

My monthly plan got changed to a different plan and I didn’t make any changes. How do I go back to my original plan?

Re: Monthly plan

hairbag1 — Tue, 28 Mar 2023 04:12:35 GMT

@minhte1

so did you or someone with your authority initiate the plan change ?

Plan and Add-on / Change My Plan

You can change to whatever plan is currently available, but make sure to click Change plan on renewal date.

added example...

Use the little up/down arrow to find the plan you want.

Re: Monthly plan

BKNS27 — Tue, 28 Mar 2023 05:07:02 GMT

@minhte1

Did you reply to a text with YES approving the upgrade around December/January?

Just login to your account as per @hairbag1 instruction.

Re: Monthly plan

softech — Tue, 28 Mar 2023 10:35:38 GMT

@minhte1 PM has sent out some promotional text earlier to sale it's $40 plan, all people have to do is to reply YES and a plan change will be scheduled. Maybe you got it and you replied by mistake?

Go back and check your text history and see if you receive such text from PM and if you replied YES.

Let us know what you find If you really have replied YES by mistake, you will likely have to take the cost of it and schedule back the plan to your original one. for next renewal date.