topic No service after porting number in Get Support

No service after porting number

rshomanti — Tue, 28 Mar 2023 07:45:13 GMT

I ported my number to Public Mobile almost 2hrs ago and I'm having issues with no service. The self serve page says status is active and my previous carrier already closed my account with them. I tried all of the troubleshooting options provided through the chat bot but none of them worked. I even updated my APN settings. Still nothing. Did my number just not finish porting yet or is there something else going on?

Edit: Also when I go to edit SIM, it shows this.

Re: No service after porting number

Handy1 — Tue, 28 Mar 2023 09:37:29 GMT

@rshomanti Did you reboot the phone ? Did you reply YES to the confirmation text from old provider ?

Re: No service after porting number

softech — Tue, 28 Mar 2023 10:06:14 GMT

@rshomanti

you have another phone to test the sim card?

And no worry, it should be just a sim card provisioning issue. It is an easy fix for PM, you just need to engage them :

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No service after porting number

rshomanti — Tue, 28 Mar 2023 11:07:56 GMT

Yeah, I've been in contact with support. They said it should hopefully be fixed by afternoon today. Thanks.