topic Re: Dropped calls in Get Support

Dropped calls

Trbloue2 — Mon, 27 Mar 2023 22:33:34 GMT

I am all of a sudden having dropped calls or unable to get through in some numbers

Re: Dropped calls

softech — Mon, 27 Mar 2023 22:43:46 GMT

@Trbloue2 try to power off the phone for 5 mins first, then power up and try again

If still does not work , try

1. change your Network mode or Preferred network type to 3G and see if it helps

2. change the network back to Automatic or 4G (or LTE) , then check your Connection page and make sure VoLTE is enabled, see if it helps

3. Try using your phone in another area if possible

4. Try your PM sim card in another phone and if f it works

Let us know how it goes

Re: Dropped calls

XionBunny — Mon, 27 Mar 2023 22:59:22 GMT

It does seem like ever since the volte roll out the transition to it has caused some calling issues, but once on the lte network you'll notice call quality go up along with reliability.