topic Re: Top up in Get Support

Top up

tashawatkinson1 — Tue, 28 Mar 2023 05:31:32 GMT

I added 20 to get more data it's asking for my pin. I don't remember it

dust2dust — Mon, 27 Mar 2023 21:35:24 GMT

Is there a reason why you're not logging in to your account?

Meow — Mon, 27 Mar 2023 21:50:23 GMT

To set up a new pin you have to talk to agent:

To Contact CSA-agent there are 2 methods:

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

BKNS27 — Mon, 27 Mar 2023 23:48:20 GMT

Sounds like you are trying to add the $20 with a voucher through 611.

You can add it into your account by login and also change your PIN too once you are in your account.