topic Re: I want to back to publicmobile in Get Support

I want to back to publicmobile

taylor — Tue, 04 Jan 2022 20:03:11 GMT

I left PM to Fido almost 3 month. Now I want to back to PM.I ordered a new PM sim card.I active my account online this morning but can not activation.Wireless Number Transfer alway failed.Pls help me how to fill out:

Authorization Name

ESN / IMEI / MEID

Alternate Phone

Re: I want to back to publicmobile

benchen5 — Tue, 16 Aug 2016 16:54:19 GMT

@taylor wrote:
I left PM to Fido almost 3 month. Now I want to back to PM.I ordered a new PM sim card.I active my account online this morning but can not activation.Wireless Number Transfer alway failed.Pls help me how to fill out:

Authorization Name
ESN / IMEI / MEID
Alternate Phone

I believe the only mandatory field of the 3 you listed is Authorization Name and Alternate Phone (this could be your home phone# if you have one or work#). IMEI is not necessary. Make sure you reference your most recent Fido bill and enter the correct Account# and your name exactly as it appears on your bill.

Re: I want to back to publicmobile

JaK — Tue, 16 Aug 2016 17:04:25 GMT

Authorization name is mandatory, but I'm pretty sure Alternate Phone Number isn't.

Re: I want to back to publicmobile

taylor — Tue, 16 Aug 2016 17:18:46 GMT

phone number I use a new one and after check I write back my current phone number.Authorization Name is my name or Fido? Alternate Phone I think is my home telephone.

Re: I want to back to publicmobile

srlawren — Tue, 16 Aug 2016 17:24:42 GMT

Make sure you spell, space, and punctuate your name exactly the way it appears in your Fido account or statements, for the Authorization name.

Re: I want to back to publicmobile

taylor — Tue, 16 Aug 2016 17:51:50 GMT

Everthing I filled out is right,but still "Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assistance."

Re: I want to back to publicmobile

srlawren — Tue, 16 Aug 2016 18:12:49 GMT

Hi @Mary_M, can you please assist @taylor with processing a port request back from Fido to Public Mobile? Something is preventing it from processing, so Taylor will need your assistance to diagnose the issue. Thank you!

Re: I want to back to publicmobile

taylor — Tue, 16 Aug 2016 18:49:19 GMT

Just did again and still "Sorry, we are unable to process this request. Please visit our online Community at publicmobile.ca/community for assistance." Who can help me?My phone# is***********. Thank you!

Re: I want to back to publicmobile

Mary_M — Tue, 16 Aug 2016 18:50:13 GMT

Hey @taylor

Hang in there. I'll have a look at your account shortly and I'll send you a private message.

Thank you for your patience,

Mary

Re: I want to go back to publicmobile

16ramanan — Tue, 16 Aug 2016 19:01:46 GMT

Hi Mary,

I'm having a similar issue. I've PM'd you please assist as soon as possible. As I think Fongo is just giving us more bottlenecks to port.

Thanks,

Ram

Re: I want to back to publicmobile

taylor — Tue, 16 Aug 2016 19:45:54 GMT

I can not order now.

Server Error in '/' Application.

Re: I want to back to publicmobile

taylor — Tue, 16 Aug 2016 20:35:05 GMT

I still not receive your message

Re: I want to back to publicmobile

Mary_M — Tue, 16 Aug 2016 20:51:27 GMT

Hello @taylor

Thank you for your patience.

I have already responded to your message.

I'll need for you to private me with your complete shipping address. I'll send you a new SIM card and only then will we be able to activate your services and port from Fido.

I look forward to your reply,

Mary

Re: I want to back to publicmobile

Luddite — Tue, 16 Aug 2016 23:18:36 GMT

@16ramanan You will need to wait until tomorrow for a response. @Mary_M has left for the day.

Hopefully you will have service from Fongo untl the port completes.

Re: I want to back to publicmobile

16ramanan — Thu, 18 Aug 2016 14:49:21 GMT

This is taking longer than expected, but hopefully by tmmw. @Mary_M thanks for all your help and support.

Re: I want to back to publicmobile

Luddite — Thu, 18 Aug 2016 19:29:19 GMT

@16ramanan Fongo ports can take 7 - 10 days. Just keep using it until it stops,