topic Re: Monthly Bill in Get Support

Monthly Bill

AnjuJose — Mon, 27 Mar 2023 19:38:08 GMT

Hi,

Is there any way to get a copy of my recent bill? I checked my account and can only see payment history. I am looking for a bill to submit as an address proof to another government application. I don't have a drivers' license or a utility bill under my name. Is there a customer service number to call a service agent?

Re: Monthly Bill

softech — Mon, 27 Mar 2023 19:46:38 GMT

@AnjuJose PM is a prepaid provider, they don't do a identity check when you setup the account, so, it might not be enough as a proof for government application. Please check and confirm

But if you want PM to prepare you a proper invoice. Please open ticket with PM Support, they might need 2 to 3 weeks for the request

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Monthly Bill

Dunkman — Mon, 27 Mar 2023 19:48:44 GMT

@AnjuJose

Unfortunately, since Public mobile is prepaid service and does not do a ID or credit check, Public mobile invoice is insufficient to prove identity. You will need to look for another type of invoice.

Re: Monthly Bill

AnjuJose — Mon, 27 Mar 2023 19:51:55 GMT

Thank you for the details, I will check with the Authority to see if they accept PM Bill as an address proof

Re: Monthly Bill

computergeek541 — Mon, 27 Mar 2023 19:57:57 GMT

@AnjuJose wrote:
Thank you for the details, I will check with the Authority to see if they accept PM Bill as an address proof

It's not proof of address. If they accept it, that's a serious security flaw.