topic Re: Help in Get Support

Help

WadeDawe — Mon, 27 Mar 2023 18:33:10 GMT

Just bought a new SIM card set up account and cannot add payment voucher to activate phone , please help

softech — Mon, 27 Mar 2023 18:36:23 GMT

You can use your voucher to activate but not on the Activation portal directly. It involves a bit of work:

Open ticket with PM support by direct message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
PM support reply and ask you for the sim card number, an email address used for the activation (login for My Account).
They will activate the account with the sim card. The account will have status SUSPENDED.
PM Support will then sent you the login and password.
Once the account is setup, you can login to My Account and load your voucher to finally activate the service.

WadeDawe — Mon, 27 Mar 2023 18:57:40 GMT

Thanks so much just sent agent message I hope this works

BKNS27 — Mon, 27 Mar 2023 19:07:23 GMT

You can setup the payment section with a CC then disable AutoPay and use vouchers as payment in the future.