topic Re: Can't dial long distance have minutes in Get Support

Can't dial long distance have minutes

asmallamount — Mon, 27 Mar 2023 15:46:51 GMT

I can't dial long distance even though my account says I have 277 minutes left.

I get an error message.

Tried with 011 then number but it doesn't work.

I am trying to call Spain.

Please help public mobile, so very frustrating

Re: Can't dial long distance have minutes

hTideGnow — Mon, 27 Mar 2023 15:50:00 GMT

HI @asmallamount

Spain is part of it and it should work

try reboot the phone once

if still does not work, login My Account again using Incognit/Private/Secret mode and see if you really have 277 mins left. Sometimes it shows old usage if you don't use the special browser mode to check

Re: Can't dial long distance have minutes

Meow — Mon, 27 Mar 2023 15:53:13 GMT

Spain is included in long distance add-on and in all Holiday bonuses.

Confirm you really still have long distance minutes.

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Do you get any messages when trying to call LD?

Re: Can't dial long distance have minutes

asmallamount — Mon, 27 Mar 2023 15:54:10 GMT

I purchased these minutes and have been unable to use them, thanks for the idea though

Re: Can't dial long distance have minutes

asmallamount — Mon, 27 Mar 2023 15:57:07 GMT

It says cannot complete as dialed but I am using 011 then country code etc

Re: Can't dial long distance have minutes

asmallamount — Mon, 27 Mar 2023 16:02:56 GMT

Nope tried new browser still says I have 277 minutes in add ons

Re: Can't dial long distance have minutes

hTideGnow — Mon, 27 Mar 2023 16:03:47 GMT

HI @asmallamount what pattern you used to dial?

Re: Can't dial long distance have minutes

asmallamount — Mon, 27 Mar 2023 16:06:32 GMT

0 11 + 34 then number

Re: Can't dial long distance have minutes

hTideGnow — Mon, 27 Mar 2023 16:10:32 GMT

Hi @asmallamount that looks good

you have been caling Spain before and it works?

and you rebooted the phone?

did you try another Spanish number to call just to confirm it is not that one number?

If you still cannot call, maybe submit a ticket with CS agent and have them to check

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't dial long distance have minutes

dust2dust — Mon, 27 Mar 2023 16:13:33 GMT

The number may be configured with a leading zero. If so then try calling without the leading zero. Had you previously been able to call the same number?

Adding - just in case you are, don't use +'s in the middle.