topic Re: Payment in Get Support

Payment

Scott6 — Mon, 27 Mar 2023 13:02:53 GMT

Cant get throu to make my payment calling *611

Re: Payment

maximum_gato — Mon, 27 Mar 2023 13:06:52 GMT

Try calling 1 855 4PUBLIC and enter your 10 digit phone number. You may have to try calling 611 or the preceding number a few times for it to work. There is an ongoing issue at the moment with accessing tbe 611/IVR system.

Re: Payment

HALIMACS — Mon, 27 Mar 2023 13:12:34 GMT

@Scott6

You can also log into your self serve account to make the payment.

There you can make a one-time payment with a credit card or Visa/MasterCard debit or enter a payment voucher.

Re: Payment

hTideGnow — Mon, 27 Mar 2023 14:12:17 GMT

HI @Scott6 can you login to My Account ?

If you have trouble logging in My Account, you can either try to reset password or submit ticket with PM CS Agent for help to reset

Please submit ticket at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437