topic Re: Monthly Invoices Required in Get Support

Monthly Invoices Required

RyanRacer — Mon, 27 Mar 2023 00:54:06 GMT

I get reimbursed for my phone but am required to provide Monthly Invoices.

How do I get Public Mobile to email them to me, or send me paper copies?

It must be broken down clearly to show what I am getting billed for which month.

Please advise.

Re: Monthly Invoices Required

softech — Mon, 27 Mar 2023 00:54:09 GMT

HI @RyanRacer

For proper invoice from PM, please open ticket with them. They will prepare a PDF invoice and you can print it out yourself.

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Monthly Invoices Required

computergeek541 — Mon, 27 Mar 2023 00:55:09 GMT

@RyanRacer wrote:
I get reimbursed for my phone but am required to provide Monthly Invoices.
How do I get Public Mobile to email them to me, or send me paper copies?
It must be broken down clearly to show what I am getting billed for which month.
Please advise.

Please ask a customer support agent for the receipts. A ticket needs to be opened in the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Monthly Invoices Required

hTideGnow — Mon, 27 Mar 2023 01:00:27 GMT

HI @RyanRacer

Yes, while you can download the payment history, it does not show proper tax

so, you need to ask PM CS agent to get you the invoice that clearly shows your name and tax

Please submit ticket with CS agent using Chatbot at : https://publicmobile.ca/chatbot.

First type I need a one-time invoice sent to me
It will give you some options and one of them is "I need a one-time invoice sent to me", click on it,
Then click "Contact Us" , and then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Monthly Invoices Required

hTideGnow — Mon, 27 Mar 2023 01:06:32 GMT

HI @RyanRacer

I see you asked for unlimited Canada wide calling. Again, only $25 plan and above got that. $15 plan has only 100 mins outgoing and unlimited incoming. Since you got the plan charge reimbursed, why not change the plan to $25 plan so you don't have to worry about limited outbound calls?

Re: Monthly Invoices Required

maximum_gato — Mon, 27 Mar 2023 10:50:10 GMT

@RyanRacer

For past invoices you must contact customer support. Invoices are sent by email and may take up to 30 days to be recieved.

Going forward the easier method (for both you and customer support) to recieve an invoice/reciept for your pm services that you can submit for reimbursement can be done in your self serve account by manually topping up your plan amount before your renewal.

Most importantly after submitting payment funds you will be offered the opportunity to download your reciept/invoice for services paid. This is the only time you will be able to do so and it will contain all of the necessary information needed by your accounting department including:

Your full name and address on your self serve account's profile page.
Public mobile phone # and account #.
Plan, add on or top up amount in and the applicable taxes charged to your card on file.

If you use the pm upcoming payment reminder text sent to your phone 2 or 3 days before your renewal to log in and pay for your plan you will be able submit your invoice/reciept to accounting at the same time period as your new 30 day plan starts rather than having to spend the time contacting customer support and waiting up to 30 days to recieve your invoice.

Re: Monthly Invoices Required

drsiha — Mon, 27 Mar 2023 12:47:23 GMT

From my understanding, prepaid service like Public Mobile doesn't provide the invoice your employer expected.

It does give you something when you manually make a payment with credit card or top-up vouchers indicating the amount loaded to the account. Technically it doesn't indicate what you actually pay monthly. For example, you are on a $25 plan but you can load $75 (and get the 'invoice') and use for three month.

If you really need a formal invoice, my suggestion is to switch to a postpaid service.

Re: Monthly Invoices Required

maximum_gato — Mon, 27 Mar 2023 12:51:16 GMT

@drsiha

Yes you can if you load the plan amount owing or when purchasing add ons or changing plans when reactivating or changing immediately. See this example...

https://productioncommunity.publicmobile.ca/t5/media/gallerypage/user-id/96576/image-id/74039i6D1FBA9A8C117779/tab/all