topic Re: How can I get someone to help me add a prepaid voucher on my phone in Get Support

How can I get someone to help me add a prepaid voucher on my phone

Parkworker_65 — Mon, 27 Mar 2023 00:11:46 GMT

How come it's not letting me call 611 so I can add a prepaid voucher on my phone

Re: How can I get someone to help me add a prepaid voucher on my phone

softech — Mon, 27 Mar 2023 00:14:37 GMT

@Parkworker_65

there has been some problem with *611 at the moment

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-611/td-p/963252

Try calling 1.855.4PUBLIC from another phone and enter your phone number. This is the same as using *611

Or you can also login to Self Serve My Account to load the voucher

If you have trouble login to My Account, you can also open ticket with PM Support and have them to load the voucher for you. If you use method 1 below, use 4 digits PIN to validate if you have the PIN handy. Or use Method 2 below to open ticket by direct message

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: How can I get someone to help me add a prepaid voucher on my phone

hTideGnow — Mon, 27 Mar 2023 01:09:26 GMT

HI @Parkworker_65 there is still problem with *611 , problem since Thur

But you can keep trying *611 or 1-855-4PUBLIC from any other phone, some people tested and it will connect eventually. So, keep trying and it might work

Of course, if you remember your My Account login, it is quicker to just load the voucher using My Account

Re: How can I get someone to help me add a prepaid voucher on my phone

HALIMACS — Mon, 27 Mar 2023 00:19:02 GMT

@Parkworker_65

Just log into your self serve account, tap the payment tab, and apply the voucher there.

Re: How can I get someone to help me add a prepaid voucher on my phone

maximum_gato — Mon, 27 Mar 2023 12:34:36 GMT

@Parkworker_65

For future reference you may find this post handy to have....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594