topic Re: sim card stopped working in Get Support

sim card stopped working

leblanclaude480 — Sun, 26 Mar 2023 22:50:25 GMT

hi, my sim card seemed it stopped working. i tried a different sim card on my phone and it was working.

i was trying to add money into my account and it wont work at all!

Re: sim card stopped working

esjliv — Sun, 26 Mar 2023 22:58:43 GMT

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), can Public Mobile still find your account?

Accounts/numbers are lost if in nonpayment suspended status for over 90 days.

Or, log into My Account and check the status of your account.

Have you ever created a My Account before? If not and you are a current customer you can submit a ticket here to: Create My Account or forgot My Account email or password link

Re: sim card stopped working

hTideGnow — Sun, 26 Mar 2023 23:01:54 GMT

hi @leblanclaude480 you tried to add fund, so, maybe just account suspended? Can you login to My Account and confirm if account is active?

And since you tried different sim on your phone, do you have another phone to test your sim instead?

Re: sim card stopped working

leblanclaude480 — Sun, 26 Mar 2023 23:06:48 GMT

i did try it on someone else’s phone and it wouldnt work, i dont have an account ( i will try to do one )

my account shouldnt be deactivated as its only been a couple days it hasn’t worked

Re: sim card stopped working

esjliv — Sun, 26 Mar 2023 23:14:31 GMT

@leblanclaude480 wrote:
i did try it on someone else’s phone and it wouldnt work, i dont have an account ( i will try to do one )
my account shouldnt be deactivated as its only been a couple days it hasn’t worked

@leblanclaude480 - so you've had an activated SIM card up to a couple days ago.

Please check the status of your account by calling that 855 number. If suspended for nonpay then are you owing a balance?

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

If they cannot find your account, ask a CSA to check why this would be the case.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

typo

Re: sim card stopped working

leblanclaude480 — Sun, 26 Mar 2023 23:21:23 GMT

i have a voucher but when i try calling 611 its not even dialing… then hangs up on me.

Re: sim card stopped working

leblanclaude480 — Sun, 26 Mar 2023 23:47:04 GMT

i finnaly logged i and my account was suspended! its now fixed. thank you

Re: sim card stopped working

esjliv — Sun, 26 Mar 2023 23:51:20 GMT

@leblanclaude480 - 611 issue. Glad you were able to add the voucher.