topic Re: Data is not working in Get Support

Data is not working

yukowb — Sun, 26 Mar 2023 19:49:43 GMT

Hello,

My data is not working.

I have airplane mode off, restarted my phone etc and my data still isn't working.

I have 1 gig to use, so that isn't the issue.

Any help would be most appreciated.

Re: Data is not working

hairbag1 — Sun, 26 Mar 2023 19:01:42 GMT

@yukowb

in settings...confirm if Cellular Data is enabled. and Roaming is also enabled.

Make sure data is enabled on the apps you wanna use too.

Re: Data is not working

HALIMACS — Sun, 26 Mar 2023 19:02:39 GMT

@yukowb

Perhaps you're viewing outdated info on the website.

Issues are common with Public Mobile’s website, which displays outdated information, to deal with this:

Try clearing cache and cookies and opening an incognito tab
Also, try tapping the highlighted area when logged into self-serve for a refreshed page version:

Re: Data is not working

yukowb — Sun, 26 Mar 2023 19:21:46 GMT

Cheers for the replies. Tried all that and it still isn't working.

Re: Data is not working

Emmee — Sun, 26 Mar 2023 20:14:02 GMT

I am having the same issue. I can't seem to resolve it no matter what I do. If you figure it out, can you post your solution here? If I figure it out, I'll post here as well.

Re: Data is not working

Emmee — Sun, 26 Mar 2023 20:27:14 GMT

Guess what? I restarted me phone AGAIN, and now my data is working properly. Maybe try to restart your phone again. I hope you can get your phone back on track!

Re: Data is not working

drsiha — Mon, 27 Mar 2023 11:48:55 GMT

Does it never work, or suddenly stop working? If former, check the phone's APN setting https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

If later, it is very likely the data has been used up. You should have received SMS saying that.