topic Re: Service in Get Support

Service

moonflower — Sun, 26 Mar 2023 19:52:13 GMT

Is public service down? I can't receive or make phone calls and my payment isn't till next weekend.

Re: Service

computergeek541 — Sun, 26 Mar 2023 20:02:58 GMT

@moonflower wrote:
Is public service down? I can't receive or make phone calls and my payment isn't till next weekend.

The overall service isn't down. If you haven't already done this, please first restart your device.

Re: Service

Dunkman — Sun, 26 Mar 2023 20:04:34 GMT

@moonflower

What about text and data services?

No known system wide outage.

There have been intermittent talk disruptions for some customers since early March. Pubic mobile is rolling out VoLTE service. Might be a cause for some of the problem.

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119

Maybe try rebooting your phone. Leave phone off for about 5 minutes

Turn airplane mode on, then off.

For calling out, try add 1 or +1 in front of area code.

Re: Service

BKNS27 — Sun, 26 Mar 2023 21:06:03 GMT

@moonflower

You can check the outage map in your area if you are effected:

https://istheservicedowncanada.com/status/telus/map

Re: Service

moonflower — Mon, 27 Mar 2023 01:24:24 GMT

Just did it came back on thanks for your reply