topic Re: verification code in Get Support

verification code

olgamichaelov — Sun, 26 Mar 2023 19:45:02 GMT

I do not receive the verification to my email or phone and because of that i cant get in to my account what should i do

Re: verification code

computergeek541 — Sun, 26 Mar 2023 19:47:36 GMT

@olgamichaelov wrote:
I do not receive the verification to my email or phone and because of that i cant get in to my account what should i do

Is your account in suspension? Fior supsended accounts, the 2FA code can only be received by e-mail. Check your e-mail spam box and check that the Public Mobile e-mail address isn't being accidently blocked. If the e-mail isn't there, you'll need to ask a customer support agent for help using the chatbot. https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: verification code

maximum_gato — Mon, 27 Mar 2023 13:04:44 GMT

@olgamichaelov

If your services are suspended make a payment thru the 611/IVR system or by calling 1 855 4PUBLIC and entering your 10 digit phone number to pay with a voucher or the card on file if you know your 4 digit account PIN #. Once reactivated you can recieve the 2FA verification code via SMS text to your phone.

Additional methods of payment....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594