topic Re: How can I remove add-on ? in Get Support

How can I remove add-on ?

alam — Sun, 26 Mar 2023 17:09:36 GMT

I change my plan to remove ADD-ON however plan changed but add on remained same. Please help me with that.

Re: How can I remove add-on ?

hycm53 — Sun, 26 Mar 2023 17:15:35 GMT

@alam wrote:
I change my plan to remove ADD-ON however plan changed but add on remained same. Please help me with that.

I'm not sure you can remove add on, but if you make mistake to buy add on, you can chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

Re: How can I remove add-on ?

Dunkman — Sun, 26 Mar 2023 17:17:59 GMT

@alam

Which Add on did you purchase? Data? Long distance minutes?

Generally, most add ons (except for 15 day USA roaming add ons) will stay with your account until used up. You will not be charged again each month for the same add on.

Re: How can I remove add-on ?

HALIMACS — Sun, 26 Mar 2023 17:19:04 GMT

@alam

Add-ons (except for US Roaming which are time-limited) remain on an account until they are consumed, regardless of plan changes.

But don't worry, they don't renew on every renewal, so you aren't charged extra for them once purchased.

Are you possibly seeing the breakdown of the charges on your payment history as the service and data component and thinking that's an add-on? It isn't, it's just the way PM separates their services for their internal systems.

Re: How can I remove add-on ?

softech — Sun, 26 Mar 2023 17:25:04 GMT

@alam by add-on, maybe you were talking about the data that comes with the plan? you could be checking old cache page due to the website glitch.

Please try login My Account again using Incgonito mode and you should the the correct data and minutes included in your plan

Re: How can I remove add-on ?

DDM69 — Sun, 26 Mar 2023 22:56:55 GMT

Can you give more details please?

Re: How can I remove add-on ?

drsiha — Mon, 27 Mar 2023 11:58:05 GMT

You don't need to. The add-on is one-time, stays there until completely used up and won't cost you extra money unless you purchase a new one after that.