topic Re: Cannot get to 611 automatic disconnect in Get Support

Cannot get to 611 automatic disconnect

Simone01 — Sun, 26 Mar 2023 15:30:00 GMT

What is happening

Need to access the service and no one can reach me help

Re: Cannot get to 611 automatic disconnect

softech — Sun, 26 Mar 2023 15:34:20 GMT

@Simone01

ongoing *611 issue since couple days ago

https://productioncommunity.publicmobile.ca/t5/Announcements/Ongoing-Issue-611/td-p/963252

please try to call 1.855.4PUBLIC from another phone , enter your phone number and see if it works

If not, you will have to use My Account instead

Re: Cannot get to 611 automatic disconnect

HALIMACS — Sun, 26 Mar 2023 16:16:50 GMT

@Simone01

Reach out to customer support to have them assist with any activities if access is problematic for you.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.