topic Re: Changing plan after account suspended in Get Support

Changing plan after account suspended

Ridiculous — Tue, 04 Jan 2022 20:03:03 GMT

I want to change my plan from 3 to 1 month but my account has been suspended unless I reactivate the 3 month one.

Re: Changing plan after account suspended

srlawren — Sat, 02 Dec 2017 00:10:26 GMT

@Ridiculous once your plan is suspended, you can only reactive your previous plan yourself through self-serve. If you want to reactivate with a different plan, please send a private message to the @CS_Agent with the details. Here's how:

You will need to click here to send a private message to the @moderator_team for assistance. They are Public Mobile support employees who can help with your issue.

In your message please include:

PM account email address
PM phone number
Detailed explanation

Note: Community Moderators are available from Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [All times in Toronto/Montreal time zone]. You can message them at any time, and they will respond as soon as possible within those working hours. More information about the community moderators.

Re: Changing plan after account suspended

WearySky — Sat, 02 Dec 2017 18:02:51 GMT

This should be one of the top priorities for PM to fix, imo. It's such a frustrating, confusing way to handle expired accounts.

Re: Changing plan after account suspended

Michael77 — Sat, 02 Dec 2017 19:47:47 GMT

@WearySky wrote:
This should be one of the top priorities for PM to fix, imo. It's such a frustrating, confusing way to handle expired accounts.

I agree.

Re: Changing plan after account suspended

Bmfafowora — Tue, 10 Jul 2018 03:12:06 GMT

i don't understand why i am still unable to change plans. I used the 'customize my plan' option and to my astonishment, I am unable to pay for any plan other than the previously expired one. I am really disappointed at the user interface of your whole service @CS_Agent . What's the point of having self-service when i would still have to reach out to a moderator (Who only responds whenever it pleases him/her) to resolve any issue. Please confirm in your response how I can change my plan immediately. I have very important voicemails I have to listen to and i can't even access them because of this issue. Please respond to my private message asap

Re: Changing plan after account suspended

Anonymous — Tue, 10 Jul 2018 04:22:33 GMT

@Bmfafowora, when an account is suspended, it can only be renewed by the member on the same plan. If you need to change plans (when a plan is currently suspended), you must ask the moderators to do it for you. Unfortunately, the self serve simply can't handle it. As for moderator response, they handle requests in the order they are received.

Click here to send the moderator team a private message. Their hours are: Mon-Fri 9AM-9PM(EST) & Sat/Sun 9AM-7:30PM(EST)
You can find information regarding the moderator team by following this link.

Re: Changing plan after account suspended

stonechucker — Tue, 10 Jul 2018 04:34:56 GMT

I know you want to go Down to the 30 day plan, but if you can, you could renew you 90 plan now, then future date immediately the 30 day change for your next renewal. That you can do in self serve.