topic Re: Can't log in in Get Support

Can't log in

Tfost — Mon, 03 Apr 2023 01:01:11 GMT

Changed PW successfully. Still can't log in, system error. Needed the old PW to get into this forum ? What's Up ??

Re: Can't log in

softech — Sun, 26 Mar 2023 13:27:32 GMT

@Tfost You got System error when you try to login My Account, right?

My Account is currently down, so, it is not you but the overall system. Try back later, or keep checking Community for updates

Re: Can't log in

Stevesubject — Sun, 26 Mar 2023 13:37:11 GMT

I'm having the same issue. Seems like anytime I need to get into this system over the past 2 weeks it's throwing a system error. I'm really starting to get rather frustrated with this service as a whole.

Re: Can't log in

Tfost — Sun, 26 Mar 2023 13:39:58 GMT

Yes, says reset PW if trouble logging in so i did. PW was apparently successful but needed the originl to get in here as mentioned. not sure what is correct now...

Re: Can't log in

softech — Sun, 26 Mar 2023 13:41:19 GMT

@Tfost no point to try at the moment as the My Account is down. If I see it up again, I will let you know

@Stevesubject sorry for your experience, hope the site will be up soon

Re: Can't log in

sammaks — Sun, 26 Mar 2023 13:41:29 GMT

This is absolute, utter bull**bleep** that an entire sign in platform isn't working when there's no service reps to speak to who can have the adjustments made manually. This is **bleep**ing absurd!!

Re: Can't log in

softech — Sun, 26 Mar 2023 13:43:02 GMT

@sammaks relax, you can still open ticket if PM Support if you need some help with payment adjustment

With My Account down, maybe message them directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't log in

LitlLdy — Sun, 26 Mar 2023 13:43:32 GMT

@softech wrote:
@Tfost You got System error when you try to login My Account, right?

My Account is currently down, so, it is not you but the overall system. Try back later, or keep checking Community for updates

@softech, at this point I think PM needs to make an announcement that they’re doing system maintenance. I know they do it at night but my opinion…. during the daytime is to much!

Re: Can't log in

softech — Sun, 26 Mar 2023 13:48:41 GMT

@LitlLdy

not sure if it is a night maintenance finish late or it just broke in the morning

you are right, they should make an announcement. Or let's hope it will come back pretty quick.

Re: Can't log in

LitlLdy — Sun, 26 Mar 2023 13:47:26 GMT

@softech wrote:
@LitlLdy
not sure if it is a night maintenance finished late or it just broke.
you are right, they should make an announcement. Or let's hope it will come back pretty quick.

@softech , or they fell asleep! 🤣

Re: Can't log in

softech — Sun, 26 Mar 2023 14:18:44 GMT

@Tfost @sammaks @Stevesubject @LitlLdy

My Account is now up

Re: Can't log in

mwlc27 — Sun, 26 Mar 2023 14:26:03 GMT

System back up